Is there a minimum night stay?
We offer a 3 night minimum night stay or more.
What is the Cancellation Policy?
For reservations less than a 28-night stay, cancellations will be accepted up to 14 days prior to the scheduled arrival date with a full refund (less the non-refundable booking fee). Cancellations made less than 14 days will result in 100% forfeiture of your rental fee.
For reservations longer than a 29-night stay, cancellations received 60 days or more prior to the scheduled arrival date will receive a full refund (less the non-refundable booking fee). Cancellations made less than 60 days prior to arrival will result in a 100% forfeiture of the rental fee.
What are check-in and check-out times?
Check-in time is 4:00pm.
Check-out time is 10:00am.
How do I gain access to the property, and do I need an access pass?
When booking directly with St. Augustine Ocean & Racquet Resort, one vehicle access pass is included with your reservation. If you need a second or third vehicle pass, additional passes may be purchased for $25 each by visiting our Access Pass Application | St. Augustine Condo Rentals page or contacting our office at 904-471-0932.
A maximum of three vehicles per reservation is permitted. Please note that RVs, trailers, campers, boats, and similar over sized vehicles are not permitted on the property.
What if I’m arriving late?
If you’re arriving late, your parking pass will be at the Courtesy Service Officer Gate Entry Station. They are available 24 hours a day, 7 days a week, 365 days a year. Just pull up and say you’re checking in, and they will help you find your way!
Do you allow pets?
No, we are not pet-friendly.
What if I have a visitor?
Day Visitors: If your guest is visiting for the day only, please call the Courtesy Service Officer (CSO) Gate at 904-471-3686 and provide the visitor’s name and your unit number. A complimentary day parking pass will be issued and is valid until midnight that day.
Overnight Visitors: Any visitor staying overnight must purchase a $25 vehicle access pass by completing the Access Pass Application | St. Augustine Condo Rentals form. This pass will be valid for your entire stay.
What items should I bring with me?
Bring from home or purchase locally:
- Paper Towels (1 roll provided)
- Tissues and Napkins
- Toilet Paper (1 roll provided per bathroom)
- Laundry Soap (3 pods provided)
- Dishwasher Pods (2 pods provided)
- Bar Soap (1 provided per bathroom)
- Garbage Bags (1 bag provided per trash can)
- Coffee Filters
- Shampoo/Conditioner (1 travel size bottle provided per bathroom)
- Beach Towels (4 provided)
- Beach Chairs (2 provided per day on the beach)
Are the kitchens stocked?
Yes, owners provide kitchen utensils, glasses and cookware for up to six people.
Do you allow smoking?
No, this is a non-smoking environment. Smoking found in any of the common areas, balconies or inside the condo will result in a $250.00 smoke remediation fee.
What is the minimum age to rent a condo?
We are happy to make reservation for individuals 23 and older. You may not book for anyone under 23 if you do not plan to be on property during the stay.
What type of payments are accepted?
We accept Visa, MasterCard, American Express, and Discover credit cards. Debit cards are not accepted. A 3% surcharge applies to all credit card payments.
E-check payments are accepted with no additional processing fees.
Money Orders or Cashier’s Check received 2 weeks in advance will be accepted. We do not accept Traveler’s Checks.
If I check out early do I get a refund?
No, we do not offer refunds for early departure.
Do you offer cable and Wi-Fi?
Yes, all units offer Wi-Fi and basic cable.
Do you have a beach access?
Yes, we have two beach walkover access ramps that are also wheelchair accessible.
Do you have a travel insurance plan?
Yes, please view our travel insurance page here: Travel Protection | Home
Do you have a damage protection insurance plan?
No, we do not provide damage protection insurance plan.
