Frequently Asked Questions

Is there a minimum night stay?

No, although some units will have a minimum night stay, we do offer 1 night and more stays.

What is the Cancellation Policy?

For reservations less than a 28-night stay (short-term), cancellations will be accepted up to 14 days prior to the scheduled arrival date with a full refund. Cancellations made less than 14 days will result in 100% forfeiture of your rental fee.

For reservations more than 28-night stay (long-term), the reservation must be cancelled 60 days prior to the scheduled arrival date to receive a full refund. Cancellations made between 59 and 30 days prior to arrival will result in a 50% forfeiture of the rental fee. Cancellations made less than 30 days prior to the scheduled arrival date will result in 100% forfeiture of the rental rate.

What are check-in and check-out times?

Check-in time is 3:00pm.

Check-out time is 10:00am.

What if I’m arriving late?

If you’re arriving late, your welcome packet with the keys to your unit and information will be at the Courtesy Service Officer House. Just pull up and say you’re checking in, and they will help you find your way!

Do you allow pets?

No, we are not pet-friendly.

What if I have a visitor?

If your visitor is visiting for the day, please call the Courtesy Service Officer House (904-471-3686) and inform them of your visitor’s name and the unit you are in; then, the Courtesy Service Officer will issue a daily parking pass at no charge.

If your visitor will be staying overnight, the visitor will need to fill out a parking permit form in the office and pay $15.00 (cash only) parking fee. This pass will be good for your entire stay.

What items should I bring with me?

Bring from home or purchase locally:

  • Paper Towels      
  • Kleenex                               
  • Toilet Paper                 
  • Laundry Soap      
  • Dishwasher Soap
  • Bar Soap            
  • Garbage Bags                        
  • Coffee Filters      
  • Shampoo                      
  • Hair Dryer
  • Beach Chairs           
  • Salt/Pepper Beach Towels

Are the kitchens stocked?

Yes, owners provide eating and cooking ware for up to six people.

Do you allow smoking?

No, this is a non-smoking environment. Smoking found in any of the common areas or inside the condo will result in a $250.00 smoke remediation fee.

What is the minimum age to rent a condo?

We are happy to make reservation for individuals 23 and older. (An adult 23 or older must stay in the unit at all times.)

What type of payments are accepted?

We accept Visa, MasterCard, and Discover with a processing fee of $21.95 for each use.

Money Orders or Cashier’s Check received 2 weeks in advance will be accepted.

We do not accept American Express or Traveler’s Checks.

If I check out early do I get a refund?

No, we do not offer refunds for early departure.

Do you offer cable and Wi-Fi?

Yes, all units offer Wi-Fi and basic cable.

Do you have a beach access?

Yes, we have two beach walk overs that are also wheelchair accessible. 

Contact
Ocean & Racquet Resort of St. Augustine, FL
880 A1A Beach Blvd. OFC
St. Augustine, FL 32080, USA
904-471-0932
800-448-0066
info@oceanandracquet.com